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ExpressPay Advantage References
ExpressPay Advantage Is A Hit!
With release to market just this past March, ExpressPay Advantage is saving nonprofits hundreds of dollars per event in card processing fees alone when compared to our competitor's service. Where do those saved dollars go? Right where they belong... in the nonprofit organization's bank account to help further the needs of the cause at hand!
Here are what our users have to say about ExpressPay Advantage and Event Payment Services ePSPaytm card processing service:
### - 04/24/08
"I am writing you today to give you my recommendation for your services. The interface between Auction-Tracker and the ePSPay credit card system was straightforward and easy to understand. Before, we would have to hand key all the credit card numbers through our own terminals but now with the ePSPay system, the numbers are automatically stored in the terminals. Thus eliminating the need to hand enter hundreds of credit card numbers.
Using this system also updates Auction-Tracker automatically. This is a blessing because we can print invoices for the guests that night and they can walk away with a receipt or invoice to pay.
The best part of the Event Payment Services team is their dedication to customer service. We had a slight problem on Friday night (Pacific Time) and a team member called me back that night with detailed instructions to answer my question.
I would recommend this service to anyone planning an event."
Nick Peyton
Development Coordinator
Pacific Northwest Diabetes Research Institute
Seattle, Washington
### - 04/09/08
"On behalf of the Handel and Haydn Society, I wanted to thank you for the exceptional service you provided us with our 2008 Gala Benefit & Auction. This was the first time using Event Payment Services and everything went extremely smooth, from the initial setup and training to credit card processing.
The terminal operations and reference guide was very helpful and complete. The Smart Card application made the process even easier. Being able to access our payment statements on line is also a great benefit. This is really the most stress-free event that I have overseen.
I would strongly recommend your services and products to other organizations. And, I certainly plan to use EPS for our event next year.
Thank you again for helping to make our event the success that it was."
Michael Jendrysik
Development Officer
Handel and Haydn Society
Boston, Massachusetts
### - 10/31/07
"Our recent auction and dinner would not have been as easy to manage, or as successful without the professional service provided by you and your staff, both before and after the event. Thanks for being there to answer questions and make sure our credit card processing was handled as smoothly as possible.
It was very helpful to know you were willing and able to work in conjunction with Auction-Tracker and their staff to resolve any questions. I'm looking forward to working with you again for our next event and to explore opportunities to improve our fundraising through the use of on-line credit processing."
Marc Harden
Executive Director
Mid-Columbia Reading Foundation
Kennewick, Washington
### - 10/19/07
"I want to thank you for the outstanding service you provided Lutheran Ministry Services Northwest (LMS) regarding our 2007 auction and dinner held on Sept. 22nd. Without a doubt, you both went above and beyond what I would have expected any business providing payment services. You went out of your way, working very late on Friday night and throughout the morning and afternoon on Saturday, which is exceptional customer service.
Your desire to help LMS get the terminals set up on such a short notice and sent to us by the time of our auction was phenomenal. The time you spent with us to ensure we were educated on operating your systems and processing payments effectively and accurately is truly greatly appreciated.
Again, thank you for all you offered to LMS and for helping us raise money without having to worry about making a mistake with electronic payment services. We will continue to use your services in the future."
Peter D. Wick III
Executive Director
Lutheran Ministry Services Northwest
Seattle, Washington
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"Here is my review on how Auction-Tracker works with ExpressPay from Event Payment Services.
We just completed our 3rd annual auction using the Auction-Tracker software. This year we added in the ExpressPay option. We previously did all of our credit card payments through a normal credit card terminal from our bank. This made checkout a long complicated process.
Setup this year with the addition of the ExpressPay terminal was easy. The folks at Event Payment Services are great to work with. After completion of some setup paperwork, you are setup to accept Visa, Master Card, American Express & Discover. All info is pre-programmed into the terminal. You receive the terminal, smartcards & smartcard reader a couple days before your event. Pre-training is done with Event Payment Services over the phone. They make sure you are comfortable with all aspects of the system.
Auction night is really easy. Guest have option of registering their credit card for payment as soon as they check in. They are not required to do so. You can still process credit card payments for them later during the event. Check in take about a minute for each guest. Checkout is as fast as your volunteers can pull the items off the shelf & hand them over to the guest. No waiting in lines to pay if the guest as registered their credit cards.
Another nice feature is that the guest can split payments between cards. Makes it easier for those that wish to give more than one card limits.
The day after the event, the folks at Event Payment Services walk you through batching out your terminals. 48 hours later, the money is in your account.
I admit that I am more technical than most users. But if you understand the Auction-Tracker software & you can follow the instructions on the card terminal, you can easily make this system work for you.
Best of all, the processing rates are lower than most banks & you have personal cell phone numbers for support during your event.
If anybody wants to ask any detailed questions, feel free to e-mail me at paul@misswashington.org."
Paul Conradt
Washington Scholarship Foundation
Puyallup, Washington
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"I want to extend a personal thank you for your companies support and service for Discovery Ball 2007. Your products and services were outstanding and we felt very personally supported from our initial conversation throughout our transactions and follow-up. The machines were in excellent condition and came with very clear and easy to follow instructions. The program also integrated very easily with our Auction-Tracker Software.
This was our first use of large scale event with both the Auction-Tracker Software as well as credit card terminal processing and we felt secure throughout the process with your team’s guidance and assistance."
Sarah Glavin
Manager, Distinguished Events
American Cancer Society, Illinois Division, Inc.
###
"I just want to take a few moments to express my appreciation for the professional and dedicated support your organization provided my Rotary Club in enabling us to have our most successful and least stressful auction ever! Your ePSPaytm system, coupled with Northwest Software Technologies Auction-Tracker software, more than delivered what you promised. What used to take days: the reconciling of accounts, the billing, and the credit card inputting, was accomplished error free and with minimal man-hours.
Event Payment Services pre and post function support was above and beyond the norm. Always available, you made the transition from our old manual and tedious way of doing things to an automated system that is well worth the money, and for this Treasurer well worth the peace of mind and the many hours it saved!
I most heartily recommend your services and products. Those who wish to end their worries of providing accurate financial accounting for their next auction would do well to become an Event Payment Services customer"
James Dynes
Bellevue/Overlake Rotary Club
Bellevue, Washington
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"This letter is to affirm that the services provided by Event Payment Services during our auction held on April 21, 2007, provided us with successful results.
As it was our first year utilizing the link between Auction-Tracker and the terminals provided by Event Payment Services, we were nervous that the data may be lost, causing us much manual effort. The team at Event Payment Services walked us through the process the Monday following our event to ensure accurate processing, explaining the process as we went along.
We would definitely consider using Event Payment Services for future events."
Karen Scodari
The Fraser-Woods School
Newton, Connecticut
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"Bay Area Discovery Museum is a nonprofit children museum located in Sausalito, California. Our annual "Playdate" auction event is a very important source of funds for the museum, and it is very important that everything runs as smoothly as possible.
The museum has been utilizing Auction-Tracker as the event management software for many years. This year we decided to try Event Payment Services, LLC and its ePSPaysm, a terminal payment solution integrated with Auction-Tracker with ExpressPay Advantage. Our experience with this solution was a positive one.
We mostly appreciated the flexible and personalized support provided by Event Payment Services, LLC before the auction and, mainly, after the auction. Using Express Pay Advantage Credit Card Interface and ePSPaysm terminals allowed us to settle the event payments in a much shorter time than we were able to in previous years.
Based on our experience, the IT department is recommending the use of ePSPaysm terminals by the museum for future events as well."
Pavla Luckham
Information Technology Manager
Bay Area Discovery Museum
Sausalito, California
