Welcome To Product Support!

Welcome to Northwest Software's application support center. Simply put, the Northwest Software team of professionals provides the most comprehensive support for event fundraising software. Here at the support homepage you will find multiple ways to not only contact our application support team, but gain access to our International User's Group and support library of self-help reference material.

Traditional Phone Support Application support via phone is available to all users world-wide through our U.S. and Canadian subsidiary office, 8:00a. to 4:30p. Pacific Time Monday thru Friday. After-hours support is available via pager response until 9:00p. Pacific Time Monday thru Saturday by calling the U.S. Office. • U.S.A.   (Office: Everett, Washington)                 425.252.7287 • Canada (Office: Vancouver, British Columbia)     604.431.6732

 

Email/Online Support Chat As always, if your question is not urgent you can email the support team 24/7 -or- Save a long-distance call and chat with a member of the application support team online! Team members are available online anytime between 8:00a and 4:30p. Pacific Time Monday thru Friday. • Email the support team at support@nwsoftware.com • Click on the link to chat with a member of the application support team.

Online Support Resources As a part of your support agreement, these free online help resources are made available 24/7. Access the Support Reference Center and gain access to the latest news and information, downloads and a full text search KnowledgeBase! Don't forget to join us on the International Online User's Group for peer-level support, information and a surprise or two. • Click on the link to access the Support Reference Center • Click on the link to access the International Online User's Group

 

 

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